My background is a bit like a salad – there’s a little of everything in there. At the base of it all lies a background of marketing, customer service, and technology.

Currently, I work at Google, where I lead channel health for social, community, and reviews for the Pixel phone. By using VOC insights, proactive communications, I help to empower and advocate for Pixel customers.

Before Google, I worked in customer experience at ADT. I helped to create two-way engagement with customers to lengthen their lifecycle with upselling and retention strategies. I also supported digital experiences by helping to fix or introduce new functionality to ADT’s digital ecosystem.

I’ve also worked as a Marketing Coordinator at 4it, a South-Florida-based managed-IT firm. There, I managed to rebrand the company, introduce a new CRM platform, and execute all digital and traditional marketing activities.

Before my technology marketing and customer experience roles, I worked at telecommunication carriers T-Mobile and Sprint. In these customer-facing sales positions, I learned how to create authentic customer relationships while achieving sales targets and specializations in different niche business units, such as small business sales.